Frequently Asked Questions
Find quick answers to your questions about shipping, returns, and the Rodebjer shopping experience.
What are your shipping options and delivery times?
We offer worldwide shipping via DHL Express and PostNord. Orders are typically processed within 24 hours on business days. Delivery usually takes 1-3 business days within Scandinavia and 3-5 business days for international destinations.
How can I return an item and what is your return policy?
We offer a 14-day return policy from the day you receive your order. Items must be returned in their original condition with all tags attached. Please use the pre-printed return label included in your package for a seamless return process.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. In selected markets, we also offer Klarna (Pay Later and Financing) and Apple Pay for a faster checkout experience.
How do I find the right size?
Each product page features a detailed size guide and specific garment measurements. Our collections generally follow European sizing. If you are between sizes, we recommend contacting our customer care team for personalized fit advice.
Are your materials sustainably sourced?
Sustainability is a core pillar of Rodebjer. We prioritize long-lasting quality and use eco-conscious materials such as recycled polyester, organic cotton, and FSC-certified viscose. Detailed material information is available on each product's description page.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time.